30x30
Management System in Johannesburg

Market Research tools, Agent Management systems, Corporate Dash Boards, Escalations Management Systems.

Looking forward to Action Soccer a little bit later! Over less than 6 years, Thirty by Thirty has grown from a one man business to becoming the leading provider of Voice of the Customer and Customer Experience Management software in Africa. We have built our business through delivering outstanding and exacting service and by embracing an internal culture which is truly unusual. We aim to attract the best minds and most innovative leaders to help us grow and be successful at whatever we set our minds to. Corporate social responsibility is a fundamental part of our organisation. Our ethos is simple; to develop initiatives aimed at achieving progressive social development in our community. We encourage our team to get involved and commit to helping others. Voice of the customer is a term used by business to describe the process whereby the needs and wants of an organisations customers, as well as their levels of satisfaction and loyalty, are made visible. Enabling your enterprise to give your clients an effective channel through which to voice their dissatisfaction is vital. Our software and services enable a consolidated platform from which to perform all service recovery and escalations management. As important as the ability to fix things when they go wrong for your clients, is the ability to understand route cause and to fix and enhance systems and process which lead to service failure. Proprietary research conducted by Thirty by Thirty has shown that a successful service recovery intervention can increase loyalty. In our view, we simply want to maximise the effectiveness of your survey programme and will help you to implement your Customer Experience Management project in a way which will best deliver the results you need. We have a range of packages and services to suit your exact needs. Leveraging our state-of-the-art sampling engine, the Thirty by Thirty platform is being increasingly used as an intelligent communications systems. Our platform enables organisations to map out trigger events in order to send customers relevant communications. We would love to explain in greater depth how we can help your communication strategy using our platform. We have built our own consumer Online Research Panel of members of the South African public who are willing to participate in regular surveys about consumer wants and needs. We offer panel services to customers who wish to build their own online knowledge communities.