Customer Centric Solutions
Training Courses in Johannesburg

Specialists in "HUMAN PERFORMANCE UNDER PRESSURE.

When Customer Centric Solutions was approached by Gazing Performance Systems International (GPSI) in 2006, to become their South African partner, we seized the opportunity as they specialise in improving Performance under Pressure, a common issue experienced by most of our clients. We found that there is a tremendous synergy between our cultures and service offerings and those off GPSI, which has made for a very beneficial partnership for all concerned. The ability to shift perspectives allows for adaptation critical in today’s pressured environment. Skills are a vital component of an individual’s ability to perform well, and by implication the more developed your skills, the greater your chance of success, even when under extreme pressure. Strategies and processes to create a high performance culture. Orientation to industry and environment in which the client business operates. A highly practical and experiential introduction to the key principles and tools that make up the programme clients will be attending: For example: Inside Sales, Inside Service, Inside Leadership. Provide the relevant target population (including relevant Line Management) with the required process, skills and tools to achieve the desired goals. Phase 5: Impact: Return on Investment The underpinning principle of this approach is that through increased learning and effective acquisition of core skills, there will be a recognisable and measurable impact on key performance indicators of the business. Customer Centric Solutions will work closely with the relevant management to both identify the indicators of success and track the progress being made in order to provide a clear sense of Return On Investment from the programme. The ROI should be demonstrated in terms of observed behaviours, assessed skill development and ultimately an impact on specific previously agreed business result indicators. how much have delegates remembered We tend to do this with recall tests, and getting delegates to reproduce the model. increase in sales results, team satisfaction, attrition rates We look for evidence that training has influenced the results.